Elio Terms of Service

Effective date: October 6, 2026 · Version: 2.8 · Entity: The Elio Company LLC, a California limited liability company (“Elio,” “we”) · Address: 7300 W Sunset Blvd, Ste L #800, Los Angeles, CA 90046, USA · Telephone: +1 323-389-7172

1. The service

Elio is a subscription that delivers personalized audio for your dog: instrumental music generated with AI tools, blended with a sound layer derived from your recorded voice, delivered via a private feed, playable in a web browser and in podcast apps that accept a private RSS link (Spotify and Amazon Music do not). A new track arrives each day, runs about eight hours, and stays in your feed for up to 72 hours. Elio is a comfort and enrichment product. It is not a veterinary or medical product: it does not diagnose, treat, cure, or prevent any condition or behavior problem, and it is not a substitute for veterinary care. If your dog shows signs of distress or a behavioral or medical condition, consult a veterinarian.

2. Eligibility and account

You must be 18 or older. Elio is not offered in Quebec, in countries subject to comprehensive US sanctions, in Russia, China, or Brazil, or in Guadeloupe, Martinique, Réunion, Saint-Martin or the Åland Islands. You agree not to circumvent geographic restrictions (e.g., via VPN). You are responsible for your account credentials and for the accuracy of your attestations.

3. Voice recordings and biometric consent

Voice collection, retention and destruction are governed by the separate voice consent you (and any household contributor) provide at the recording step and by our public Biometric Data Retention and Destruction Policy, both incorporated by reference. Each voice contributor must be an adult and must give their own consent, and you represent that any voice you cause to be recorded is your own or that of a consenting adult. We may suspend voice features for any account where that appears untrue. Voice recording can take place before payment, during onboarding. No audio is generated for your household until your trial, subscription or gift begins.

Privacy

How we collect, use, and retain personal information is described in our Privacy Policy, incorporated here by reference.

4. Free trial, subscriptions, billing

Free trial

New subscriptions begin with a 7-day free trial, starting at signup; if you subscribe while a gift is running, the trial ends when the gift ends, or 7 days after signup if the gift ends within 48 hours of signup. We collect your payment method then and charge nothing that day. Outside the EU, the EEA and the UK, unless you cancel before the trial ends, your subscription begins automatically when the trial ends and the payment method on file is charged the price of the plan you chose — monthly or annual — as shown at checkout in your currency. The welcome email repeats the price, the date of the first charge, and a link for managing or canceling your subscription. By starting a trial you authorize Elio, through our payment processor, to charge your payment method automatically as described in this section. Where a purchase is processed through Stripe's Managed Payments service (shown at checkout as “Link”), the Stripe entity that provides that service is the merchant of record for payment and tax purposes and collects any applicable VAT or GST; The Elio Company LLC provides the service under these Terms. Prices for consumers in the EU, the EEA and the UK include any VAT due. Other prices exclude taxes; any applicable tax is shown at checkout before you confirm.

One trial per customer and payment method. If your payment method has already been through an Elio trial, checkout asks you to confirm before billing begins, and nothing is charged unless you choose to proceed; if you decline, the subscription is canceled. A returning subscription starts billing immediately at the then-current price, unless a gift is running.

Renewal and cancellation

Outside the EU, the EEA and the UK, subscriptions renew automatically each billing period (monthly or annual) until canceled. You can cancel at any time in your Lounge under Billing; no call or email is required. You can also use the Cancel link at elio.pet (no sign-in needed) or an email to support@elio.pet. Your cancellation counts from the moment we receive it, and we confirm it by email straight away with the date your plan ends. For annual plans, we email a renewal reminder before each renewal with the price, the renewal date, and how to cancel. Canceling during the trial means no charge is made. Canceling after a charge takes effect at the end of the current billing period: you keep access until then, and no further charges occur. If you live in the EU, the EEA or the UK, the box at the top of these Terms describes how your plan runs and how to cancel it.

Your 14-day right to cancel (EU, EEA, UK and Gibraltar)

If you live in the EU, the EEA, the UK or Gibraltar, you have 14 days to withdraw from (cancel) this contract without giving a reason. The 14 days run from the day the contract is concluded — the day your trial starts (if you continue after a gift, the day you add your card to continue), or, if you are restarting, the day you complete checkout. For contracts in the EU and the EEA, the right arises once per contract and not again when a plan continues automatically. In the EU and the EEA, the Cancel link at elio.pet and your Lounge under Billing stop the next charge; on their own they do not return a payment already made. In the UK and Gibraltar, canceling within the 14 days, once a payment has been taken, ends your plan at once and refunds everything you paid. To withdraw and be refunded, tell us so — email support@elio.pet, write to us at the postal address above, or make any other clear statement that you are withdrawing. A model withdrawal form is available at elio.pet/terms/withdrawal-form.

If you withdraw within the 14-day period, any payment already made is refunded within 14 days of the day your notice reaches us, using the same payment method.

You can also withdraw online at elio.pet/withdraw; if you do, we confirm receipt by email straight away.

Where Elio starts within those 14 days, as it does when you start a trial or restart, the first words of the sentence you accept at checkout are your request that it start straight away. That request does not affect your right to withdraw or what we refund: if you withdraw within the 14 days, we refund everything you paid for that contract and keep nothing for the service you received before withdrawing.

Gifts

A gift is a one-time purchase of 1, 3, 6 or 12 months of Elio for someone else, activated by a code; the price is shown at checkout before you confirm. A redeemed gift does not renew and stores no payment method for the recipient: when the gifted months end, service stops unless the recipient subscribes. If you live in the EU, the EEA, the UK or Gibraltar, you have 14 days from the day of your gift order to withdraw, and any payment made is refunded in full within 14 days of the day your notice reaches us. If the code has already been redeemed, the withdrawal does not end the recipient’s gifted months. Gift purchases are otherwise non-refundable, except as set out under Refunds.

Refunds

Outside the EU, the EEA and the UK, charges are non-refundable, and we do not provide partial or pro-rated refunds for unused time in a billing period, except where required by law or by the refund policy of the payment provider that processed your purchase.

If you live in the EU, the EEA or the UK, we do not refund payments for time you do not use, except in the cases below. In those cases we refund the price of the time after your plan ends (and, if the service was faulty, of the time it was faulty). The cases are:

1. you withdraw within 14 days (see Your 14-day right to cancel); we then refund everything you paid for that contract;
2. the service is not provided as described and we do not put it right within a reasonable time;
3. we change the service in a way that affects you more than slightly, and you end your plan within 30 days of the change (§10);
4. you end your plan early because something serious happens that means Elio is no longer of use to you, or that otherwise makes it unfair to hold you to your plan;
5. we end your plan before the end of a period you have paid for; if we end it because you broke these terms, we deduct only the loss your breach actually caused us.

Price changes

Outside the EU, the EEA and the UK, prices may change with the notice described in §10; changes take effect at your next renewal (for annual plans, your next annual renewal). In the EU, the EEA and the UK, we raise your price only if you agree. We will email you at least 30 days before a new price would start. If you do not accept it by the date in that email, your plan ends at the end of the last month you paid for at the old price, and nothing more is charged.

Referral program

If you share your invite link and a friend subscribes, you earn one free month: when the referred customer's first payment succeeds, your next charge date moves out by one month (on an annual plan, your renewal date moves one month later). Rewards are limited to one free month per referred customer and stack across referrals. A referred customer must be new to Elio: an email address and payment card not used with Elio before. Free months are not cash; they are non-transferable, non-refundable, and apply only by moving your future charge dates. If your subscription is set to cancel at the end of the current period, an earned free month extends service by one month at no charge before the cancellation takes effect. We may void rewards obtained through self-referral, fraud, or abuse, and may change or end the program at any time; changes apply prospectively and do not affect rewards already earned.

5. Your content; our content; license to you

Your voice

Elio claims no ownership of your voice recording. You grant Elio a limited, revocable license to process it solely to provide the service (create your voice-identity profile and generate your tracks), consistent with the biometric policy. The license ends when the corresponding data is destroyed under the biometric policy.

Your tracks

We grant you a personal, non-exclusive, non-transferable license to play the generated tracks for your household and your dog. You may not redistribute, publicly perform, sell, sublicense, upload to streaming or sharing platforms, use to train AI models, reverse-engineer, or attempt to extract the voice layer or instrumental stems from any track. You may not remove or alter any copyright-management information embedded in a track (see 17 U.S.C. §1202).

Our service

Elio retains all rights in the service, software, audio engineering and curation methods, and track arrangements. No rights are granted except as stated.

6. Acceptable use

No unlawful use, no automated scraping or bulk downloading, no probing or disrupting the service, no recording another person's voice without their consent (see §3), no use of the service's output in any product or service that competes with Elio.

7. Disclaimers

We do not warrant uninterrupted service or that any dog will respond in any particular way. Audio is mastered to standard consumer loudness levels. You are responsible for playback volume.

THIS PARAGRAPH DOES NOT APPLY TO CONSUMERS IN QUEBEC. THE SERVICE IS PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

EU, EEA and UK consumers

Nothing in these terms takes away the rights your own country's law gives you. Consumers in the EU, the EEA and the UK have the benefit of the legal guarantee of conformity provided by their own law.

The statutory warranty for digital services applies to Elio.

8. Limitation of liability; indemnity

THE FOLLOWING SENTENCE DOES NOT APPLY TO CONSUMERS IN QUEBEC. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELIO'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID IN THE 12 MONTHS BEFORE THE CLAIM, AND NEITHER PARTY IS LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES. Consumers keep any rights their own country's law gives them that cannot be excluded or limited (§7). You will indemnify Elio against claims arising from your breach of §3 (recording someone without consent) or §6. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for damage we cause intentionally or by gross negligence, for fraud, or for anything else the law says cannot be limited.

9. Disputes

THE INFORMAL-RESOLUTION STEP, THE ARBITRATION AGREEMENT, THE CLASS WAIVER AND THE CALIFORNIA VENUE CLAUSE IN THIS SECTION DO NOT APPLY TO CONSUMERS WHO LIVE OUTSIDE THE UNITED STATES. Consumers in Quebec, the EU, the EEA or the UK may sue and must be sued in the courts of their place of residence. The choice of California law does not apply to consumers in Quebec, and does not deprive other consumers outside the United States of the protection of the mandatory rules of their place of habitual residence.

Before filing any claim, you and Elio will try to resolve it informally: email legal@elio.pet describing the issue; both parties then have 30 days to resolve it. IF THAT FAILS, ANY DISPUTE WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION under the AAA Consumer Arbitration Rules; Elio will pay arbitration fees beyond the equivalent of your court filing fee. Either party may instead bring an individual claim in small-claims court where you live. BOTH PARTIES WAIVE THE RIGHT TO BRING OR PARTICIPATE IN CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS. A claim for public injunctive relief is excluded from the arbitration agreement and from that waiver and may be brought in court, where it will be stayed until any arbitration of individual claims between you and Elio is complete. You may opt out of the arbitration agreement and the class waiver in this section by emailing legal@elio.pet within 30 days of first accepting these terms. The Federal Arbitration Act, 9 U.S.C. §1 et seq., governs the arbitration agreement. Governing law: California; venue for anything not arbitrated is the state or federal courts located in California.

10. Termination; changes

You may cancel at any time; we may suspend or terminate for breach, with notice and a chance to cure where practicable, and may end any subscription at the end of a billing period on at least 30 days' notice (60 days for consumers in Quebec). We may also close an account that has no active subscription and has been inactive for 12 months. On termination, data is handled per the privacy and biometric policies, and your voice data is destroyed. We may update these terms, giving notice before a material change takes effect, and at least 30 days' notice to consumers outside the United States. The change takes effect at your next renewal (for a plan that runs for an indefinite period, your next monthly charge), and you may cancel before that date. Changes that add a purpose, a category of voice data, a category of recipient or a longer retention period require fresh consent. We may also change what the service includes, to keep it working, secure and current; where such a change has more than a minor negative effect on your access to or use of the service, consumers outside the United States are notified at least 30 days in advance and may cancel free of charge within 30 days of the notice or of the change, whichever is later.

11. General

If any provision of these terms is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest stays in effect. Sections 5, 7, 8 and 9 survive termination. These terms and the policies they incorporate are the entire agreement between you and Elio about the service. You may not assign them; Elio may assign them to an affiliate or in a merger, acquisition or sale of assets.